Privacy Policy - 1st Line Sea View Apartments
1. Introduction
At 1st Line Sea View Apartments, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you make a booking with us through various platforms, including our website, Meta, Google, Smoobu, Booking.com, Airbnb, Vrbo and others. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
When you book an apartment with us, we may collect the following types of personal information:
- Personal Identification Information: Name, address, email address, phone number, and payment details.
- Booking Details: Dates of stay, number of guests, special requests, and preferences.
- Communication Data: Any correspondence you have with us, including emails, messages through booking platforms, and customer service inquiries.
- Usage Data: Information on how you use our website and services, including IP addresses, browser type, and access times.
3. How We Collect Your Information
We collect your personal information in several ways, including:
- Directly from You: When you provide information through our website or directly communicate with us.
- Third-Party Platforms: When you book through platforms like Meta, Google, Smoobu, Booking.com, Airbnb, or others, we receive the necessary details to manage your reservation.
- Automatically: Through cookies and similar technologies when you visit our website or interact with our emails.
4. How We Use Your Information
We use your personal information for the following purposes:
- Booking and Reservation Management: To process and manage your booking, including confirming your reservation and communicating with you about your stay.
- Payment Processing: To facilitate payments and refunds.
- Customer Service: To respond to your inquiries, provide support, and improve our services.
- Marketing and Promotions: To send you information about promotions, offers, and updates that may be of interest to you, where you have consented to receive such communications.
- Compliance and Legal Obligations: To comply with legal obligations and to protect our rights and the rights of our guests.
5. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors, including Smoobu, Booking.com, Airbnb, payment processors, and IT service providers, who help us manage our operations.
- Legal Authorities: If required by law or to protect the rights, property, or safety of our company, guests, or others.
- Business Transfers: In the event of a merger, sale, or other business transfer involving our company.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Data Security
We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
8. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to your personal information if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
- Objection: You can object to the processing of your personal information under certain circumstances.
- Withdrawal of Consent: If you have provided consent for processing, you have the right to withdraw it at any time.
To exercise these rights, please contact us using the details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Cookies
We use cookies and similar technologies to improve your experience on our website, understand how you use our services, and provide you with personalized content. You can manage your cookie preferences through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. It is advisable to review this Privacy Policy periodically for any updates.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
